What is Worry-Free Delivery by Seel?
Worry-Free Delivery® is an optional shipping protection add-on offered at checkout by Seel, an independent, licensed insurance provider — not part of Yeslak. If you add it to your order, your package is protected against loss, theft, damage, or significant delay during transit. If something goes wrong, Seel handles the claim and payout directly.
Is Seel a subsidiary of Yeslak?
No. Seel is an independent, licensed insurance provider — a separate company from Yeslak. When you add Worry-Free Delivery at checkout, you're purchasing coverage directly from Seel, and any claims are handled by their team, not ours. If you're ever unsure whether something falls under Seel's coverage or Yeslak's own policies, just reach out to either of us and we'll point you in the right direction.
Is Worry-Free Delivery by Seel legit?
Yes. Seel is licensed with the National Association of Insurance Commissioners (NAIC), meaning your coverage is regulated insurance, not a self-funded store program. Seel partners with 5,000+ merchants, holds a 4.4 Trustpilot rating, and maintains a 99% eligible claim approval rate across 2 million+ protected orders monthly. Insurance benefits are provided by Seel Insurance Inc. or Arch Specialty Insurance Company, depending on your location.
What's covered under Worry-Free Delivery?
- Lost package – tracking shows no delivery scan within 30 days (domestic) or 60 days (international) of fulfillment
- Damaged package – item is unusable, fractured, shattered, bent, or crushed due to carrier handling in transit (cosmetic damage like scratches/dents is not covered)
- Package theft – marked "delivered" but never received (a police report may be required)
- Significant delay – partial compensation for the inconvenience of a substantial delay; if the delay turns into a full loss, it's covered under the loss policy instead
Reporting windows: damage and theft must be reported within 7 days of delivery; loss must be reported between 30–60 days after your order ships. All issues must be reported within 90 days of the order date, no exceptions.
Does Worry-Free Delivery cover international orders?
Yes. International orders are covered the same way as domestic ones, with one difference: a package is considered lost after 60 days without a delivery scan (vs. 30 days for domestic orders), since international shipping naturally takes longer.
Can I cancel the added Worry-Free Delivery coverage?
Yes, but only within a limited window. After checkout, you'll receive a confirmation email with your Worry-Free Delivery purchase details — you can self-service cancel it before any item in your order is shipped by using the link in that email. After 24 hours or any Yeslak's item is shipped, the coverage is non-refundable unless the entire order is canceled.
Who should I contact if I need to file a claim?
File your claim directly with Seel — not Yeslak — at the Seel Resolution Center, using your email and order number from the confirmation email. For anything the Resolution Center can't resolve (upload issues, disputes, escalations), email support@seel.com directly.
What documents do I need to file a claim?
It depends on the issue type, but having these ready will speed things up:
- Damage: clear photos of the shipping box/packaging and the damaged item itself
- Loss: a screenshot of your order page showing the tracking number
- Theft: in some cases, a short police report may be requested
You can start your claim anytime at the Seel Resolution Center — it'll guide you through exactly what's needed for your specific case.
Why didn't I get a full refund for my delayed order?
If your order arrived later than expected but showed up complete and undamaged, Worry-Free Delivery covers the inconvenience of the delay with a partial refund, rather than a full one. If your order never arrives at all, that's treated as a lost package instead, and you may be eligible for a full refund. If you're unsure which applies to you, the Resolution Center will walk you through it.
How long does it take to receive my payout?
Once your claim is approved, payout timing depends on your method:
- Direct deposit: 1–3 business days
- PayPal: within 1 hour
- Venmo: within 1 hour
My claim was denied — what can I do?
If you believe your claim was reviewed incorrectly, you're welcome to ask for a second look. Reach out to support@seel.com or escalate it directly within the Resolution Center, and their team will take another look at your case.
If Seel can not solve your issues or you need us step in, you can contact us at support@yeslak.com
