Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags or labels, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.
To initiate a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
You can exchange it for a new one if the product you received has any quality problems or damage in 30 days. Please take a photo to show our support staff the problems. We will give a response in time and solve your problem. The returned product must be unused and in the original packaging. Upon receiving the returned item, we may send a new one or refund.
Refunds (IF APPLICABLE)
We will let you know once we’ve received and checked the return. Upon the receipt of the item condition, we will issue a refund that will be returned by the same method as your original payment.