ORDER AND PAYMENT
1. IS MY INFORMATION SECURE?
Absolutely! You’re safe to shop with us. Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
2. WHAT ARE THE PAYMENT TERMS?
We accept various payment methods, you can refer to the payment method icons on the bottom of our website. 100% secure payment.
3. WHEN WILL MY ORDER SHIP?
Orders usually will be shipped within 1-2 business days, custom products take about 5- 7 business days (Holiday not included). A confirmation email with the tracking number will be sent to your email once your order is shipped.
4. CAN I CANCEL/ EDIT MY ORDER?
Only unshipped orders may be cancelled. Please contact us with your special instructions as soon as possible within 12 hours when order is placed. We can not edit or cancel the order once it’s in transit.
5. I PLACED AN ORDER BUT HAVEN'T SEEN ANY MOVEMENT, WHAT'S GOING ON?
Most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).
Please refer to our full Shipping page for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.
In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
6. WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM?
Our service team will assist you with the issues. Please take pictures of the item you received in order to proceed with a replacement.
7. MISSING ITEM FROM MY ORDER?
Please double-check your order details on your order confirmation to make sure you ordered this item. (Note: some items may ship separately, you will receive the shipment emails if your order was shipped more than 1 package)
8. CUSTOMS AND TARIFF (Customs/Tariff fees are Not Included)
We usually mark it as a gift to reduce the possibility of being stopped by your local custom)
Customs may hold packages (rarely), Please contact your local customs ASAP with provided tracking details if that happens ( We Would Send Tracking Infomation to Your Email When Your Order Shipped)
Note: The total charges for orders do NOT include any import taxes or customs duties. Yeslak will not be liable for any import or customs charges incurred by the customer for importing goods to their final destination.
If you have been charged unduly, please reach out to our customer service team for assistance support@yeslak.com
