配送ポリシー

Shipping Policy

We ship worldwide from multiple warehouses — including the United States, Australia, Germany, Italy, France, Hong Kong, and mainland China — so your order reaches you as quickly as possible.

All orders are processed within 24–48 hours. Custom products require 5–7 business days to prepare before shipping. All applicable customs duties and tariff fees are covered by us — no surprise charges at delivery.

Shipping destinations

We currently ship to the following countries:

Americas United States · Canada

Europe United Kingdom · Germany · France · Italy · Austria · Switzerland · Belgium · Ireland · Norway · Sweden · Spain · Denmark · Netherlands · Finland · Czechia

Asia-Pacific Australia · New Zealand · Japan · South Korea · Thailand · Singapore

Middle East UAE · Saudi Arabia

Don't see your country? Contact us via live chat or email at support@yeslak.com for a shipping quote.

Shipping costs

United States

Order value	Shipping cost
Over $59	Free
Under $59	Flat rate $7.90

Excluded from free shipping: Guam, Hawaii, Alaska, Marshall Islands, Palau, Puerto Rico.

An additional shipping fee applies to Hawaii, Alaska, and Puerto Rico due to shipping channel limitations. Prepaid customs duties are included in this fee.

Please note: P.O. Box, APO, and FPO addresses cannot be delivered to. Please provide a standard street address at checkout.

Canada

Shipping rates calculated at checkout based on weight and destination.

Japan & South Korea

Free standard shipping on orders of $150 or more.

All other countries

Exact shipping rates are shown at checkout based on your location and package weight.

Estimated delivery times

Delivery times below are estimates and exclude public holidays, customs delays, severe weather, strikes, or other force majeure events.

Region	Local warehouse	Overseas / backup warehouse
United States	2–5 business days	9–12 business days
UK & EU	2–5 business days	9–13 business days
Australia & New Zealand	2–5 business days	7–13 business days
Canada	—	7–15 business days
Japan & South Korea	—	7–15 business days
Hong Kong / China mainland	—	7–15 business days
Rest of world	Contact us	Contact us

How it works: Your order ships from the warehouse nearest to you with available stock. If your local warehouse is out of stock, we fulfill from our nearest overseas location. Delivery estimates are shown on the product page when local stock is available. To get your items to you faster, orders may ship in separate packages.

Tracking your order

Once your order ships, you'll receive a shipping confirmation email with a tracking link. Allow 1–2 business days for tracking to update after you receive this email — your package is already on its way.

Three ways to track:

Shipping confirmation email — click the tracking link included in your email.
AI chatbot — visit our homepage, open the chatbot, and type "Where is my order?" or "Track my order."
Track My Order page — visit the dedicated tracking page on our website.

If none of these resolve your question, open Live Chat on our homepage and our team will look into it immediately.

Carriers

U.S. orders ship via USPS or UPS. Orders fulfilled from local warehouses outside the U.S. ship with the regional carrier for that location. Carrier details are available once your order is shipped. If your order ships in multiple packages, different carriers may be used.

Duties & taxes

All duties and tariff fees are covered by Yeslak. You will not be charged anything extra at delivery. If any unexpected import duty or tax notice is issued for your order, contact our support team immediately and we'll resolve it for you.

Missing or lost packages

Tracking shows "delivered" but you can't find your package?

Check with neighbors and household members.
Look around all delivery spots (porch, mailbox, building reception).
Check for a notice of attempted delivery.
Contact the carrier directly using the tracking number from your confirmation email.
Contact us — we'll do everything we can to help.

Yeslak is not responsible for packages lost or stolen after the carrier has confirmed delivery. Please contact the carrier as the first point of contact in these cases.

Damaged or defective items

If your item arrives damaged or defective, email us within 7 days of delivery with:

A clear photo or video of the damage
Your order number

We'll file a claim with the carrier within 3 business days and arrange a replacement or refund.

Returns & refunds

To be eligible for a return, items must be:

Unused and in original condition
In the original packaging
Please always contact us to summit a return request, we will send you a RMA number to proceed with the next move.

Refunds are processed within 3–7 business days after your return is received and inspected.

For returns due to reasons other than a product defect or damage, the customer is responsible for return shipping costs.

General notes

Delivery estimates do not include public holidays in the destination country. For local holiday schedules, refer to your government's official website.
Delays may occur during peak seasons and major holidays due to higher carrier and customs volumes.