Shipping Policy

We ship worldwide from multiple warehouses — including the United States, Australia, Germany, Italy, France, Hong Kong, and mainland China — so your order reaches you as quickly as possible.

All orders are processed within 24–48 hours. Custom products require 5–7 business days to prepare before shipping. All applicable customs duties and tariff fees are covered by us — no surprise charges at delivery.

 

Shipping destinations

We currently ship to the following countries:

Americas United States · Canada

Europe United Kingdom · Germany · France · Italy · Austria · Switzerland · Belgium · Ireland · Norway · Sweden · Spain · Denmark · Netherlands · Finland · Czechia

Asia-Pacific Australia · New Zealand · Japan · South Korea · Thailand · Singapore

Middle East UAE · Saudi Arabia

Don't see your country? Contact us via live chat or email at support@yeslak.com for a shipping quote.

 

Shipping costs

United States

Excluded from free shipping: Guam, Hawaii, Alaska, Marshall Islands, Palau, Puerto Rico.

An additional shipping fee applies to Hawaii, Alaska, and Puerto Rico due to shipping channel limitations. Prepaid customs duties are included in this fee.

Please note: P.O. Box, APO, and FPO addresses cannot be delivered to. Please provide a standard street address at checkout.

Canada

Shipping rates calculated at checkout based on weight and destination.

Japan & South Korea

Free standard shipping on orders of $150 or more.

All other countries

Exact shipping rates are shown at checkout based on your location and package weight.

Estimated delivery times

Delivery times below are estimates and exclude public holidays, customs delays, severe weather, strikes, or other force majeure events.

How it works: Your order ships from the warehouse nearest to you with available stock. If your local warehouse is out of stock, we fulfill from our nearest overseas location. Delivery estimates are shown on the product page when local stock is available. To get your items to you faster, orders may ship in separate packages.

Tracking your order

Once your order ships, you'll receive a shipping confirmation email with a tracking link. Allow 1–2 business days for tracking to update after you receive this email — your package is already on its way.

Three ways to track:

1. Shipping confirmation email — click the tracking link included in your email.
2. AI chatbot — visit our homepage, open the chatbot, and type "Where is my order?" or "Track my order."
3. Track My Order page — visit the dedicated tracking page on our website.

If none of these resolve your question, open Live Chat on our homepage and our team will look into it immediately.

Carriers

U.S. orders ship via USPS or UPS. Orders fulfilled from local warehouses outside the U.S. ship with the regional carrier for that location. Carrier details are available once your order is shipped. If your order ships in multiple packages, different carriers may be used.

Duties & taxes

All duties and tariff fees are covered by Yeslak. You will not be charged anything extra at delivery. If any unexpected import duty or tax notice is issued for your order, contact our support team immediately and we'll resolve it for you.

Missing or lost packages

Tracking shows "delivered" but you can't find your package?

1. Check with neighbors and household members.
2. Look around all delivery spots (porch, mailbox, building reception).
3. Check for a notice of attempted delivery.
4. Contact the carrier directly using the tracking number from your confirmation email.
5. Contact us — we'll do everything we can to help.

Yeslak is not responsible for packages lost or stolen after the carrier has confirmed delivery. Please contact the carrier as the first point of contact in these cases.

Damaged or defective items

If your item arrives damaged or defective, email us within 7 days of delivery with:

• A clear photo or video of the damage
• Your order number

We'll file a claim with the carrier within 3 business days and arrange a replacement or refund.

Returns & refunds

To be eligible for a return, items must be:

• Unused and in original condition
• In the original packaging
• Please always contact us to summit a return request, we will send you a RMA number to proceed with the next move.

Refunds are processed within 3–7 business days after your return is received and inspected.

For returns due to reasons other than a product defect or damage, the customer is responsible for return shipping costs.

General notes

• Delivery estimates do not include public holidays in the destination country. For local holiday schedules, refer to your government's official website.
• Delays may occur during peak seasons and major holidays due to higher carrier and customs volumes.

Need help?

Email: support@yeslak.com Live chat: Available on our website

We're happy to help with any shipping questions before, during, or after your order.

🔒 Is my information secure?

Absolutely. Your shopping safety is our top priority. We use industry-standard SSL (Secure Sockets Layer) encryption technology, which is the highest security standard for online commerce. This completely encrypts your credit card and personal details, ensuring they remain 100% private and protected as they travel over the internet.

💳 What payment methods do you accept?

We support a wide variety of safe and secure payment options. You can view all available methods via the payment icons displayed at the bottom of our website.

📈 Do you offer financing options?

Yes, we do! We partner with multiple third-party financing providers to offer flexible payment plans. Available options depend on your order value and location, and you can view them directly on our product pages.

ORDER CHANGES & CANCELLATIONS

⏱️ Can I cancel or edit my order?

• Before Shipment (Within 12 Hours): Yes! Please contact us via live chat or email as soon as possible within 12 hours of placing your order, and we will gladly update or cancel it for you.

• After Shipment (In Transit): Once your order has been dispatched, it cannot be canceled or modified. If you no longer want the items, please refer to our [Return Policy] to initiate a return for a refund after your package arrives.

📍 Can I change my shipping address?

• If your order hasn't shipped: We can easily update your address! Please reach out to us within 12 hours of ordering via Live Chat or our AI Chatbot to submit the correct address.

• If your order has already shipped: We are unfortunately unable to modify the delivery address once the package is with the carrier.

🚚 SHIPPING & ORDER STATUS

I placed an order but haven't seen any movement. What's going on?

1. Standard Processing Time Most in-stock orders are processed and leave our distribution center within 24–48 hours (excluding weekends and public holidays).

• Note: Shipping transit times are separate from internal processing times and may experience carrier delays during peak holiday seasons.

2. Out-of-Stock Items (Backorders) Our most popular items usually restock quickly within 3 business days. If an item in your order is temporarily sold out:

• Single Item Backorder: We will hold your order temporarily until the item is restocked to ensure you get your product. Our Customer Care Team will email you immediately to keep you updated.

• Multiple Out-of-Stock Items: To avoid long delays, we will automatically issue a refund for the unavailable items back to your original payment method (minus any discount codes applied) and fast-track the shipment of the rest of your order.

Returns & Refunds Policy

We want you to love what you ordered. If something isn't right, here's everything you need to know about returning an item, making an exchange, or requesting a refund.

At a glance

Returns — 30-day window

You have 30 days from the date of delivery to initiate a return.

To qualify, items must be:

• Unused and in new, resellable condition
• In the original packaging with all tags and labels attached
• Accompanied by proof of purchase (order number or receipt)

Already shipped? If your order has been dispatched and you have a tracking number, please wait for the package to arrive before starting a return. This helps us handle your request smoothly.

After 30 days: Returns are not accepted. If you'd like to exchange an item after this period, contact us — we may be able to offer a partial refund or store credit depending on the situation.

How to start a return

Option 1 — Chatbot (fastest) Visit our website, open the chatbot, and select the return topic. It'll guide you through the process step by step.

Option 2 — Your account Log in at yeslak.com/account to manage your return directly.

Option 3 — Contact support Email support@yeslak.com or open Live Chat (Monday–Friday, response within 6–8 hours, excluding federal holidays).

Important: All returns require a Return Material Authorization (RMA) number. Do not ship anything back before receiving your RMA — returns without one cannot be processed.

 

Return shipping costs

For non-quality returns, original shipping and handling fees are also deducted from your refund. If a package is refused or undeliverable, these costs are deducted as well.

Damaged, defective, or wrong items

Inspect your order as soon as it arrives. If there's a problem, contact us within 7 days of delivery.

What to send us:

• Your order number
• A clear photo or video showing the damage or issue

Once we receive your information, we'll file a claim with the carrier within 3 business days and arrange a replacement or refund right away — you don't need to wait for the claim to be resolved.

Please hold onto the original box, all packaging materials, and the damaged item. The carrier may need them for pickup during the claims process.

 

Exchanges

If your item has a quality issue or arrived damaged, you can request an exchange within 30 days of delivery.

• Send us a photo showing the problem via Live Chat or email.
• The returned item must be unused and in its original packaging.
• Once we receive it, we'll send a replacement or issue a refund.

Lost or stolen packages

If you believe your package has been lost or stolen, report it to us within 7 days of the expected delivery date.

We'll file a claim with the carrier and work to get a replacement out to you during the investigation. To support the claim, we may ask for doorbell camera footage or other relevant evidence.

Please note: if the carrier confirms delivery and the claim is denied, Yeslak is NOT liable for providing a replacement. We encourage you to submit as much supporting evidence as possible.

 

Refunds

Once your return is received and inspected at our warehouse, refunds are processed within 3–7 business days, provided the item meets our return conditions.

• Refunds are issued to the original payment method.
• Shipping and handling fees are non-refundable for non-quality returns.
• No restocking fees are applied.

Need help?

Email: support@yeslak.com Live chat: Available on our website (Mon–Fri, response within 6–8 hours) Account portal: yeslak.com/account

🛠️ Need installation help?

• Instruction Manuals: Most of our products come with written guides included in the package.

• Installation Videos: If you didn't find a printed guide in your shipment, please visit the specific Product Page on our website to watch our step-by-step installation videos.

• Live Support: Still need a hand? Reach out to our Online Support Team anytime, and we will gladly guide you through the process!

👨🔧 Do you offer installation services?

No, we do not offer on-site installation services or employ professional installers.

While the majority of our accessories are designed for easy, DIY (do-it-yourself) installation at home, some complex parts vary by product. For these specific items, we highly recommend or require taking them to a professional local automotive aftermarket shop for installation.

📐 What if my products do not fit?

We regularly test our products on every new Tesla model to ensure a perfect, seamless fit. However, Tesla occasionally updates or modifies their factory parts without any prior notice.

If you experience any fitment issues, please contact us immediately. We will help you verify your vehicle's build year/version and provide a quick solution (such as an exchange or return)!

Yeslak Warranty Policy

We stand behind every product we sell. Here's everything you need to know about what's covered, for how long, and how to make a claim.

Our warranty coverage at a glance

Standard accessories — limited lifetime warranty

Our limited lifetime warranty covers more than 900 of our 1000+ accessories. If a product description or warranty tab specifies different terms, those apply instead. Electronic and carbon fiber products are not covered under this policy (see their dedicated sections below).

Within the first 60 days

If your product arrives defective or stops working within the first 60 days, we'll send a free replacement. In cases where return shipping is impractical, we may ask you to discard the original item rather than ship it back.

After 60 days

If an issue arises after the initial 60-day period, here's what to do:

1. Reach out to our support team with your order details.
2. Submit clear photos or a short video showing the issue.
3. We'll review and confirm whether a repair or replacement is the right solution.
4. If we verify a manufacturing defect, we'll cover the replacement and shipping at no cost to you.
5. You may be asked to return the defective item at your own expense for our review.
6. If a replacement is needed but the issue falls outside warranty coverage, material and shipping costs may apply.

Carbon fiber parts — 1-year warranty

Our genuine carbon fiber parts are finished with three layers of clear coat for UV protection. Over time, prolonged sun exposure and regular washing can degrade this coating, which is why carbon fiber parts carry a 1-year warranty rather than lifetime coverage.

Please note: Slight yellowing when a vehicle is parked in direct sunlight is a normal characteristic of carbon fiber — not a defect. Yellowing or peeling of the top coat due to UV exposure is not covered under this warranty.

A note on carbon fiber appearance: Real molded carbon fiber contains thousands of microscopic strands. Variation in the twill pattern direction — especially at corners — is a natural result of the manufacturing process, not a manufacturing defect.

How to extend the life of your carbon fiber parts

• Apply 303 Protectant or a quality ceramic coating to boost UV resistance.
• Wrap exterior carbon fiber parts with clear paint protection film to prevent pitting and scratches over time.
• Park in a garage or shaded area when possible.

Plastic accessories — 6-month warranty

Uncoated and clear-coated plastic parts — including spoilers, diffusers, turn signal covers, and similar horizontally mounted pieces — are susceptible to UV oxidation and surface degradation with prolonged sun exposure. Both ABS plastic and carbon-look hydro-dipped parts share this sensitivity.

For this reason, plastic accessories carry a 6-month warranty. Using a UV protectant and limiting direct sun exposure will significantly extend the life of these parts.

Electronic accessories — 1-year warranty

All standard electronic accessories are covered by a minimum 1-year warranty.

LED lights purchased from Yeslak are backed by our lifetime warranty. If an LED fails at any point, contact us and we'll send a replacement — no questions asked, at no extra cost.

What's not covered

Our warranty covers manufacturing defects. The following are not considered defects and fall outside warranty coverage:

• Wear and tear — Normal aging, minor scratches, scuffs, and natural fading from regular use.
• Physical damage — Damage from dropping, crushing, or other personal mishandling.
• Incorrect installation — Issues arising from improper installation or not following the provided instructions.
• Misuse or abuse — Overloading, using the product for unintended purposes, or deliberate neglect.
• Chemical exposure — Damage from bleach, strong alcohol, or other harsh chemicals.
• Environmental factors — Extreme heat, cold, humidity, or prolonged direct sunlight without UV protection.

Following the care guidelines provided with each product is the best way to keep your accessories in great shape and maintain warranty eligibility.

Why shop with Yeslak?

Most competitors offer 30–60 days of warranty coverage — or none at all. We offer a limited lifetime warranty on over 900 accessories, backed by multiple warehouses in the USA, Europe, and Australia so replacements reach you quickly wherever you are.

If your item is damaged during shipping, we ship a replacement immediately — no waiting for a claim to resolve. Your satisfaction comes first.

How to make a claim

1. Contact our support team via email or live chat with your order number.
2. For claims after 60 days, include clear photos or a short video of the issue.
3. We'll confirm next steps — whether that's a return, a repair, or a direct replacement.

Important: Please do not ship any item back until you have received a return authorization from our team. We're unable to process returns without one.

Get in touch

Email: support@yeslak.com Live chat: Available on our website

We're here to help and committed to making your experience with Yeslak as smooth as possible.

AFFILIATE AND COLLABORATIONS

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Questions not answered above?
Please don't hesitate to contact us at support@yeslak.com for any questions, suggestions, or collabs.