Please paste your tracking number in the input box below to check the shipping status of your product.
The tracking number will be provided to your shipping email.
Other Ways to Track Your Order:
- Shipping confirmation email — click the tracking link included in your email.
- AI chatbot — visit our homepage, open the chatbot and login, and type "Where is my order?" or find the 'Help with order' then click "Track"
- Download the 'SHOP' App, and once your order ships, you can monitor it's status through mobile App.
Estimated delivery times
Delivery times below are estimates and exclude public holidays, customs delays, severe weather, strikes, or other force majeure events.
- Kindly Note for Oversized Items: To provide you with the best quality, oversized items require 7-10 days for customization. Due to airline size restrictions, these items will be shipped via sea freight, with an estimated delivery time (ETA) of 28-35 days. You can easily identify these items by the special notice displayed right under the product title.
| Region | Ships from Local warehouse | Ships from Overseas / backup warehouse | Overseas tracking update starts* |
|---|---|---|---|
| United States | 2–5 business days | 8–15 business days | 5–10 days |
| European countries | 2–5 business days | 10–15 business days | 5–10 days |
| United Kingdom | 2–5 business days | 5–10 business days | 3-7 days |
| Australia | 2–5 business days | 6–12 business days | 5–8 days |
| Canada | — | 7–15 business days | 5–8 days |
| Japan & South Korea | — | 3–7 business days | 1-2 days |
| Rest of Asian Countries | — | 3–10 business days | 1-2 days |
| Rest of world | Contact us | Contact us | Contact us |
*Overseas tracking update starts: this applies only to orders shipped from our overseas / backup warehouse. It's how long it typically takes for your tracking number to show its first movement after shipment — it's normal for tracking to show "Information Received" or "Not Found" during this window, your package is already on its way. Once your package clears customs and is scanned by your local carrier, tracking updates resume automatically, and you'll be able to follow it right through to delivery.
*Orders shipped from your local warehouse don't experience this delay and typically show tracking movement within 1–2 days. Learn why here.
How it works: Your order ships from the warehouse nearest to you with available stock. If your local warehouse is out of stock, we fulfill from our nearest overseas location. Delivery estimates are shown on the product page when local stock is available. To get your items to you faster, orders may ship in separate packages.
My order shows no update
Why does my tracking say "Information Received" or show no updates?
This is a normal part of international shipping — it doesn't mean anything has gone wrong with your order.
When your order ships from our international warehouse, tracking is created immediately, but the carrier's system won't show live movement again until the package completes its international leg — crossing the ocean and clearing customs — and is handed off to the local delivery carrier in your country. During this window, your tracking page may show "Information Received" or "Not Found," even though your package is actively moving.
Typical timelines by region (from shipment to first tracking update, and then to delivery):
| Region | Tracking update window | Delivery after update |
| EU countries | 5–10 days | within 1 week |
| United States | 5–10 days | within 1 week |
| United Kingdom | 3–7 days | 1–2 days |
| Canada / Australia | 5–8 days | 3–4 days |
Once your package clears customs and is scanned by your local carrier, tracking
updates resume automatically, and you'll be able to follow it right through to delivery.
What should I do if it's been longer than the window above?
We track every order daily. If your tracking hasn't updated after the timeframes listed above, please feel free to contact our support team at support@yeslak.com, and we'll be happy to look into it for you!
Why did I only receive part of my order?
A: Please don't worry! To ensure your items arrive in perfect condition and reach you as quickly as possible, we sometimes ship orders in multiple packages. This usually happens because items are stocked in different warehouses, or require special packaging due to their size. The rest of your order is already on its way and will be with you very soon!
How do I track the rest of my order?
The moment your next package ships out, we will automatically send a fresh shipping confirmation email straight to your inbox with all the tracking details.
You can easily track your package by clicking the link in that email, or track your order status anytime by login to our website!
Can not find what you are looking for? Check our [shipping and delivery page]
If none of these resolve your question, open Live Chat on our homepage and our team will look into it immediately.
📦 Please note: In rare cases such as conflict zones or regions with restricted logistics (e.g. certain areas of Russia or Israel), delivery may be limited or delayed.
