Política de reembolso
At Yeslak, we value your satisfaction with our products and aim to provide a seamless return and warranty process. Please read our policy carefully to understand your options and responsibilities.
Returns & Refunds Policy
We want you to love what you ordered. If something isn't right, here's everything you need to know about returning an item, making an exchange, or requesting a refund.
At a glance
| Situation | Timeframe | Who covers return shipping? |
|---|---|---|
| Damaged or defective item | Report within 7 days of delivery | Yeslak |
| Wrong item received | Report within 7 days of delivery | Yeslak |
| Changed your mind (unused item) | Within 30 days of delivery | Customer |
| Exchange for quality issue | Within 30 days of delivery | Yeslak |
| Lost or stolen package | Report within 7 days of delivery | Subject to claim |
Returns — 30-day window
You have 30 days from the date of delivery to initiate a return.
To qualify, items must be:
- Unused and in new, resellable condition
- In the original packaging with all tags and labels attached
- Accompanied by proof of purchase (order number or receipt)
Already shipped? If your order has been dispatched and you have a tracking number, please wait for the package to arrive before starting a return. This helps us handle your request smoothly.
After 30 days: Returns are not accepted. If you'd like to exchange an item after this period, contact us — we may be able to offer a partial refund or store credit depending on the situation.
How to start a return
Option 1 — Chatbot (fastest) Visit our website, open the chatbot, and select the return topic. It'll guide you through the process step by step.
Option 2 — Your account Log in at yeslak.com/account to manage your return directly.
Option 3 — Contact support Email support@yeslak.com or open Live Chat (Monday–Friday, response within 6–8 hours, excluding federal holidays).
Important: All returns require a Return Material Authorization (RMA) number. Do not ship anything back before receiving your RMA — returns without one cannot be processed.
Return shipping costs
| Return reason | Return shipping cost |
|---|---|
| Defective, damaged, or wrong item | Covered by Yeslak |
| Non-quality reason (e.g. changed your mind) | Customer's responsibility |
For non-quality returns, original shipping and handling fees are also deducted from your refund. If a package is refused or undeliverable, these costs are deducted as well.
Damaged, defective, or wrong items
Inspect your order as soon as it arrives. If there's a problem, contact us within 7 days of delivery.
What to send us:
- Your order number
- A clear photo or video showing the damage or issue
Once we receive your information, we'll file a claim with the carrier within 3 business days and arrange a replacement or refund right away — you don't need to wait for the claim to be resolved.
Please hold onto the original box, all packaging materials, and the damaged item. The carrier may need them for pickup during the claims process.
Exchanges
If your item has a quality issue or arrived damaged, you can request an exchange within 30 days of delivery.
- Send us a photo showing the problem via Live Chat or email.
- The returned item must be unused and in its original packaging.
- Once we receive it, we'll send a replacement or issue a refund.
Lost or stolen packages
If you believe your package has been lost or stolen, report it to us within 7 days of the expected delivery date.
We'll file a claim with the carrier and work to get a replacement out to you during the investigation. To support the claim, we may ask for doorbell camera footage or other relevant evidence.
Please note: if the carrier confirms delivery and the claim is denied, Yeslak is NOT liable for providing a replacement. We encourage you to submit as much supporting evidence as possible.
Refunds
Once your return is received and inspected at our warehouse, refunds are processed within 3–7 business days, provided the item meets our return conditions.
- Refunds are issued to the original payment method.
- Shipping and handling fees are non-refundable for non-quality returns.
- No restocking fees are applied.
Get in Touch
We're here to help! If you have any questions or need assistance with the return process, please reach out to our customer support team at support@yeslak.com or connect with us via Live Chat. To ensure a smooth return, please request a return authorization before sending items back, as we cannot accept returns without this prior request. Your satisfaction is our priority, and we're committed to making your experience as seamless as possible.
