30-Day Return Window
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you can initiate a return within this period.
- Orders exceed 1 months do not accept return or exchange of goods
- Orders only accept return or exchange of goods within 30 days;
- If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 14 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
- Start a return by visiting your account at https://www.yeslak.com/account.
To return a product for a non-quality issue, we would require you to pay the shipping fee for the return. Besides, you will be charged a 20% restocking fee based on the retail price of the product. This amount will be deducted from your refund.
Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
You can exchange it for a new one if the product you received has any quality problems or damage in 30 days. Please take a photo to show our support staff the problems. We will give a response in time and solve your problem. The returned product must be unused and in the original packaging. Upon receiving the returned item, we may send a new one or refund.
If you have any questions or need assistance with the return process, please contact our customer support team at firstname.lastname@example.org or use the Live Chat. Items sent back to us without first requesting a return will not be accepted.