Shipping Policy

We ship worldwide from multiple warehouses — including the United States, Australia, Germany, Italy, France, Hong Kong, and mainland China — so your order reaches you as quickly as possible.

All orders are processed within 24–48 hours. Production of oversized items and other custom products will take about 7-10 days. All applicable customs duties and tariff fees are covered by us — no surprise charges at delivery.

Shipping destinations

We currently ship worldwide: Can't ship to your address?

Shipping costs

United States

Order value	Shipping cost
Over $59	Free
Under $59	Flat rate $7.90

Excluded from free shipping: Guam, Hawaii, Alaska, Marshall Islands, Palau, Puerto Rico.

An additional shipping fee applies to Hawaii, Alaska, and Puerto Rico due to shipping channel limitations. Prepaid customs duties are not included in this fee.

Please note: P.O. Box, APO, and FPO addresses cannot be delivered to. Please provide a deliverable address at checkout.

Oversized items will not apply for $59 free shipping policy, due to the shipping restrictions, the final shipping freight will be shown at checkout page.

European Countries

Free standard shipping on orders of 59 Euros or more

Canada

Shipping rates calculated at checkout based on weight and destination.

Japan & South Korea

Free standard shipping on orders of $59 USD or more.

All other countries

Exact shipping rates are shown at checkout based on your location and package weight.

Estimated delivery times

Delivery times below are estimates and exclude public holidays, customs delays, severe weather, strikes, or other force majeure events.

Kindly Note for Oversized Items: To provide you with the best quality, oversized items require 7-10 days for customization. Due to airline size restrictions, these items will be shipped via sea freight, with an estimated delivery time (ETA) of 28-35 days. You can easily identify these items by the special notice displayed right under the product title.

Region	Ships from Local warehouse	Ships from Overseas / backup warehouse	Overseas tracking update starts*
United States	2–5 business days	8–15 business days	5–10 days
European countries	2–5 business days	10–15 business days	5–10 days
United Kingdom	2–5 business days	5–10 business days	3-7 days
Australia	2–5 business days	6–12 business days	5–8 days
Canada	—	7–15 business days	5–8 days
Japan & South Korea	—	3–7 business days	1-2 days
Rest of Asian Countries	—	3–7 business days	1-2 days
Rest of world	Contact us	Contact us	Contact us

*Overseas tracking update starts: this applies only to orders shipped from our overseas / backup warehouse. It's how long it typically takes for your tracking number to show its first movement after shipment — it's normal for tracking to show "Information Received" or "Not Found" during this window, your package is already on its way. Once your package clears customs and is scanned by your local carrier, tracking updates resume automatically, and you'll be able to follow it right through to delivery.

*Orders shipped from your local warehouse don't experience this delay and typically show tracking movement within 1–2 days. Learn why here.

How it works: Your order ships from the warehouse nearest to you with available stock. If your local warehouse is out of stock, we fulfill from our nearest overseas location. Delivery estimates are shown on the product page when local stock is available. To get your items to you faster, orders may ship in separate packages.

Tracking your order

Once your order ships, you'll receive a shipping confirmation email with a tracking link. Allow 1–2 business days for tracking to update after you receive this email — your package is already on its way.

Three ways to track:

Shipping confirmation email — click the tracking link included in your email.
AI chatbot — visit our homepage, open the chatbot, and type "Where is my order?" or "Track my order."
Track My Order page — visit the dedicated tracking page on our website.

If none of these resolve your question, open Live Chat on our homepage and our team will look into it immediately.

My order shows no update

Why does my tracking say "Information Received" or show no updates?

This is a normal part of international shipping — it doesn't mean anything has gone wrong with your order.

When your order ships from our international warehouse, tracking is created immediately, but the carrier's system won't show live movement again until the package completes its international leg — crossing the ocean and clearing customs — and is handed off to the local delivery carrier in your country. During this window, your tracking page may show "Information Received" or "Not Found," even though your package is actively moving.

Typical timelines by region (from shipment to first tracking update, and then to delivery):

| Region | Tracking update window | Delivery after update |
| EU countries | 5–10 days | within 1 week |
| United States | 5–10 days | within 1 week |
| United Kingdom | 3–7 days | 1–2 days |
| Canada / Australia | 5–8 days | 3–4 days |

Once your package clears customs and is scanned by your local carrier, tracking
updates resume automatically, and you'll be able to follow it right through to delivery.

What should I do if it's been longer than the window above?
We track every order daily. If your tracking hasn't updated after the timeframes listed above, please feel free to contact our support team at support@yeslak.com, and we'll be happy to look into it for you!

Why did I only receive part of my order?

A: Please don't worry! To ensure your items arrive in perfect condition and reach you as quickly as possible, we sometimes ship orders in multiple packages. This usually happens because items are stocked in different warehouses, or require special packaging due to their size. The rest of your order is already on its way and will be with you very soon!

How do I track the rest of my order?

The moment your next package ships out, we will automatically send a fresh shipping confirmation email straight to your inbox with all the tracking details.
You can easily track your package by clicking the link in that email, or track your order status anytime by login to our website!

Carriers

U.S. orders ship via USPS or UPS. Orders fulfilled from local warehouses outside the U.S. ship with the regional carrier for that location. Carrier details are available once your order is shipped. If your order ships in multiple packages, different carriers may be used.

Duties & taxes

All duties and tariff fees are covered by Yeslak. You will not be charged anything extra at delivery. If any unexpected import duty or tax notice is issued for your order, contact our support team immediately and we'll resolve it for you.

Missing or lost packages

Tracking shows "delivered" but you can't find your package?

Check with neighbors and household members.
Look around all delivery spots (porch, mailbox, building reception).
Check for a notice of attempted delivery.
Contact the carrier directly using the tracking number from your confirmation email.
Contact us — we'll do everything we can to help.

Yeslak is not responsible for packages lost or stolen after the carrier has confirmed delivery. Please contact the carrier as the first point of contact in these cases.

Damaged or defective items

If your item arrives damaged or defective, email us within 7 days of delivery with:

A clear photo or video of the damage
Your order number

We'll file a claim with the carrier within 3 business days and arrange a replacement or refund.

Returns & refunds

To be eligible for a return, items must be:

Unused and in original condition
In the original packaging
Please always contact us to summit a return request, we will send you a RMA number to proceed with the next move.

Refunds are processed within 3–7 business days after your return is received and inspected.

For returns due to reasons other than a product defect or damage, the customer is responsible for return shipping costs.

General notes

Delivery estimates do not include public holidays in the destination country. For local holiday schedules, refer to your government's official website.
Delays may occur during peak seasons and major holidays due to higher carrier and customs volumes.