Shipping Policy

We ship worldwide from multiple warehouses — including the United States, Australia, Germany, Italy, France, Hong Kong, and mainland China — so your order reaches you as quickly as possible.

All orders are processed within 24–48 hours. Production of oversized items and other custom products will take about 7-10 days. All applicable customs duties and tariff fees are covered by us — no surprise charges at delivery.

 

Shipping destinations

We currently ship worldwide: Can't ship to your address?

Contact us for a shipping quote.

Shipping costs

United States

Excluded from free shipping: Guam, Hawaii, Alaska, Marshall Islands, Palau, Puerto Rico.

An additional shipping fee applies to Hawaii, Alaska, and Puerto Rico due to shipping channel limitations. Prepaid customs duties are not included in this fee.

• Please note: P.O. Box, APO, and FPO addresses cannot be delivered to. Please provide a deliverable address at checkout.
• Oversized items will not apply for $59 free shipping policy, due to the shipping restrictions, the final shipping freight will be shown at checkout page.

 

 

European Countries

Free standard shipping on orders of 59 Euros or more

Canada

Shipping rates calculated at checkout based on weight and destination.

Japan & South Korea

Free standard shipping on orders of $59 USD or more.

All other countries

Exact shipping rates are shown at checkout based on your location and package weight.

Estimated delivery times

Delivery times below are estimates and exclude public holidays, customs delays, severe weather, strikes, or other force majeure events.

• Kindly Note for Oversized Items: To provide you with the best quality, oversized items require 7-10 days for customization. Due to airline size restrictions, these items will be shipped via sea freight, with an estimated delivery time (ETA) of 28-35 days. You can easily identify these items by the special notice displayed right under the product title.

*Overseas tracking update starts: this applies only to orders shipped from our overseas / backup warehouse. It's how long it typically takes for your tracking number to show its first movement after shipment — it's normal for tracking to show "Information Received" or "Not Found" during this window, your package is already on its way. Once your package clears customs and is scanned by your local carrier, tracking updates resume automatically, and you'll be able to follow it right through to delivery. 

*Orders shipped from your local warehouse don't experience this delay and typically show tracking movement within 1–2 days. Learn why here.

How it works: Your order ships from the warehouse nearest to you with available stock. If your local warehouse is out of stock, we fulfill from our nearest overseas location. Delivery estimates are shown on the product page when local stock is available. To get your items to you faster, orders may ship in separate packages.

Tracking your order

Once your order ships, you'll receive a shipping confirmation email with a tracking link. Allow 1–2 business days for tracking to update after you receive this email — your package is already on its way.

Other ways to track:

1. Shipping confirmation email — click the tracking link included in your email.
2. AI chatbot — visit our homepage, open the chatbot and login, and type "Where is my order?" or find the 'Help with order' then click "Track"
3. Download the 'SHOP' App, and once your order ships, you can monitor it's status through mobile App.
   
4. Track My Order page — visit the dedicated tracking page on our website.

If none of these resolve your question, open Live Chat on our homepage and our team will look into it immediately.

My order shows no update

Why does my tracking say "Information Received" or show no updates?

This is a normal part of international shipping — it doesn't mean anything has gone wrong with your order.

When your order ships from our international warehouse, tracking is created immediately, but the carrier's system won't show live movement again until the package completes its international leg — crossing the ocean and clearing customs — and is handed off to the local delivery carrier in your country. During this window, your tracking page may show "Information Received" or "Not Found," even though your package is actively moving.

Typical timelines by region (from shipment to first tracking update, and then to delivery):

| Region | Tracking update window | Delivery after update |
| EU countries | 5–10 days | within 1 week |
| United States | 5–10 days | within 1 week |
| United Kingdom | 3–7 days | 1–2 days |
| Canada / Australia | 5–8 days | 3–4 days |

Once your package clears customs and is scanned by your local carrier, tracking
updates resume automatically, and you'll be able to follow it right through to delivery.

What should I do if it's been longer than the window above?
We track every order daily. If your tracking hasn't updated after the timeframes listed above, please feel free to contact our support team at support@yeslak.com, and we'll be happy to look into it for you!

Why did I only receive part of my order?

A: Please don't worry! To ensure your items arrive in perfect condition and reach you as quickly as possible, we sometimes ship orders in multiple packages. This usually happens because items are stocked in different warehouses, or require special packaging due to their size. The rest of your order is already on its way and will be with you very soon!

How do I track the rest of my order?

 The moment your next package ships out, we will automatically send a fresh shipping confirmation email straight to your inbox with all the tracking details.
You can easily track your package by clicking the link in that email, or track your order status anytime by login to our website!

Carriers

U.S. orders ship via USPS or UPS. Orders fulfilled from local warehouses outside the U.S. ship with the regional carrier for that location. Carrier details are available once your order is shipped. If your order ships in multiple packages, different carriers may be used.

Duties & taxes

All duties and tariff fees are covered by Yeslak. You will not be charged anything extra at delivery. If any unexpected import duty or tax notice is issued for your order, contact our support team immediately and we'll resolve it for you.

Missing or lost packages

Tracking shows "delivered" but you can't find your package?

1. Check with neighbors and household members.
2. Look around all delivery spots (porch, mailbox, building reception).
3. Check for a notice of attempted delivery.
4. Contact the carrier directly using the tracking number from your confirmation email.
5. Contact us — we'll do everything we can to help.

Yeslak is not responsible for packages lost or stolen after the carrier has confirmed delivery. Please contact the carrier as the first point of contact in these cases.

Damaged or defective items

If your item arrives damaged or defective, email us within 7 days of delivery with:

• A clear photo or video of the damage
• Your order number

We'll file a claim with the carrier within 3 business days and arrange a replacement or refund.

Returns & refunds

To be eligible for a return, items must be:

• Unused and in original condition
• In the original packaging
• Please always contact us to summit a return request, we will send you a RMA number to proceed with the next move.

Refunds are processed within 3–7 business days after your return is received and inspected.

For returns due to reasons other than a product defect or damage, the customer is responsible for return shipping costs.

General notes

• Delivery estimates do not include public holidays in the destination country. For local holiday schedules, refer to your government's official website.
• Delays may occur during peak seasons and major holidays due to higher carrier and customs volumes.

Need help?

Email: support@yeslak.com Live chat: Available on our website

We're happy to help with any shipping questions before, during, or after your order.

🔒 Is my information secure?

Absolutely. Your shopping safety is our top priority. We use industry-standard SSL (Secure Sockets Layer) encryption technology, which is the highest security standard for online commerce. This completely encrypts your credit card and personal details, ensuring they remain 100% private and protected as they travel over the internet.

💳 What payment methods do you accept?

We support a wide variety of safe and secure payment options. You can view all available methods via the payment icons displayed at the bottom of our website.

Do you offer financing options?

Yes, we do! We partner with multiple third-party financing providers to offer flexible payment plans. Available options depend on your order value and location, and you can view them directly on our product pages.

Can I cancel or edit my order?

• Before Shipment (Within 12 Hours): Yes! Please contact us via live chat or email as soon as possible within 12 hours of placing your order, and we will gladly update or cancel it for you.

• After Shipment (In Transit): Once your order has been dispatched, it cannot be canceled or modified. If you no longer want the items, please refer to our [Return Policy] to initiate a return for a refund after your package arrives.

Can I change my shipping address?

• If your order hasn't shipped: We can easily update your address! Please reach out to us within 12 hours of ordering via Live Chat or our AI Chatbot to submit the correct address.

• If your order has already shipped: We are unfortunately unable to modify the delivery address once the package is with the carrier. Please contact our customer service team to proceed with next move. 

💡 Kindly Note: To guarantee the fastest delivery, our fulfillment team works extra fast, usually packing orders within 60 minutes of purchase. If it’s been more than an hour, your shipment may already be in transit with our carriers.

However, please rest assured that we’ve always got your back! Our support team will personally review your order status right away. As long as the package hasn't officially shipped out, we will be more than happy to update your new address instantly.

🚚I placed an order several days ago, but still has not shipped.

For most in-stock items, our standard processing time is 24–48 hours (excluding weekends and public holidays).

If your order was placed more than 3 business days ago and hasn't shipped, it is likely because we are currently restocking your items. This happens in one of two ways:

• Quick Restocks: For our most popular items, we usually replenish stock within 3–5 business days.
• Local Warehouse Replenishment: We may be transferring new stock directly to your local warehouse. While these items are in transit and clearing customs, your order will remain unshipped. This process generally takes 2–4 weeks, and we will fulfill your order the moment the stock arrives. You can learn more on our [Shipping Page]. Please rest assured that your order is actively moving through our system. If there are any updates or delays regarding your specific items, our support team will reach out to you via email in advance. 

Returns & Refunds Policy

We want you to love what you ordered. If something isn't right, here's everything you need to know about returning an item, making an exchange, or requesting a refund.

📢Important: Before you submit a returning request, please make sure:

1. Unused and in new, resellable condition
2. In the original packaging with all tags and labels attached
3. Accompanied by proof of purchase (order number or receipt)
4. All returns require a Return Material Authorization (RMA) number. Contact us to receive a RMA number, Do not ship anything back before receiving your RMA — returns without one cannot be processed.
5. Non-quality returns, refused deliveries, or undeliverable orders are subject to two-way shipping deductions (original shipping/handling fees + return shipping fee) from the refund.

💡 A Gentle Reminder on Special Items: please kindly note that a few of our special collections are considered final sales and cannot be returned or exchanged. These include:

• Oversized products: Because our oversized items are specially custom-made just for you, we are unfortunately unable to accept returns or exchanges for non-quality issues. Additionally, if you need to cancel your order while it is already in production, a standard restocking/materials fee will be deducted from your refund. We kindly ask that you double-check all details before purchasing. You can easily identify these items by the special notice displayed right under the product title.

• Final sale items

• Yeslak's overstock sale collections

Situations At a glance

Returns — 30-day window

You have 30 days from the date of delivery to initiate a return.

To qualify, items must be:

• Unused and in new, resellable condition
• In the original packaging with all tags and labels attached
• Accompanied by proof of purchase (order number or receipt)

Already shipped? If your order has been dispatched and you have a tracking number, please wait for the package to arrive before starting a return. This helps us handle your request smoothly.

After 30 days: Returns are not accepted. If you'd like to exchange an item after this period, contact us — we may be able to offer you a solution depending on the situation.

How to start a return/Submit a return request

Option 1 — Chatbot (fastest) Visit our website, open the chatbot, and select the return topic. It'll guide you through the process step by step.

Option 2 — Your account Log in at yeslak.com/account to manage your return directly.

Option 3 — Contact support Email support@yeslak.com or open Live Chat (Monday–Friday, response within 6–8 hours, excluding federal holidays).

Important: All returns require a Return Material Authorization (RMA) number. Do not ship anything back before receiving your RMA — returns without one cannot be processed.

What do I need to provide to receive a Return Material Authorization (RMA)?

• To help us process your return as quickly and smoothly as possible, please provide the following details:

  
  

  • Product Condition: A clear photo showing that the item is uninstalled, unused, and in its original condition.
  • Packaging & Label: A photo of the original shipping box and the shipping label.
  • All Included Parts: A photo of all the components and accessories you received in the package.
  • Reason for Return: A brief note explaining the reason for the return, which helps us determine the applicable shipping fee coverage and continuously improve our products.

  
  

  What happens next?

  Once we review these details and confirm they meet our return policy, we will issue your RMA number right away!

  
  

  Please note: Providing this information upfront helps our team accurately assess your request and prevents any unexpected delays in processing your return, refund, or replacement. We truly appreciate your cooperation!

Return shipping costs

📢Important:  Non-quality returns, refused deliveries, or undeliverable orders are subject to two-way shipping deductions (original shipping/handling fees + return shipping fee) from the refund.

Damaged, defective, or wrong items

Inspect your order as soon as it arrives. If there's a problem, contact us within 7 days of delivery.

What to send us:

• Your order number
• A clear photo or video showing the damage or issue

Once we receive your information, we'll file a claim with the carrier within 3 business days and arrange a replacement or refund right away — you don't need to wait for the claim to be resolved.

Please hold onto the original box, all packaging materials, and the damaged item. The carrier may need them for pickup during the claims process.

 

Exchanges

If your item has a quality issue or arrived damaged, you can request an exchange within 30 days of delivery.

• Send us a photo showing the problem via Live Chat or email.
• The returned item must be unused and in its original packaging.
• Once we receive it, we'll send a replacement or issue a refund.

Lost or stolen packages

If you believe your package has been lost or stolen, report it to us within 7 days of the expected delivery date.

We'll file a claim with the carrier and work to get a replacement out to you during the investigation. To support the claim, we may ask for doorbell camera footage or other relevant evidence.

Please note: if the carrier confirms delivery and the claim is denied, Yeslak is NOT liable for providing a replacement. We encourage you to submit as much supporting evidence as possible.

 

Refunds

Once your return is received and inspected at our warehouse, refunds are processed within 3–7 business days, provided the item meets our return conditions.

• Refunds are issued to the original payment method.
• Shipping and handling fees are non-refundable for non-quality returns/personal preferences (e.g. changed your mind, dissatisfaction with the color or style).
  

🛠️ Need installation help?

• Instruction Manuals: Most of our products come with written guides included in the package.

• Installation Videos: If you didn't find a printed guide in your shipment, please visit the specific Product Page on our website to watch our step-by-step installation videos.

• Live Support: Still need a hand? Reach out to our Online Support Team anytime, and we will gladly guide you through the process!

🔧 Do you offer installation services?

No, we do not offer on-site installation services or employ professional installers.

While the majority of our accessories are designed for easy, DIY (do-it-yourself) installation at home, some complex parts vary by product. For these specific items, we highly recommend or require taking them to a professional local automotive aftermarket shop for installation.

📐 What if my products do not fit?

We regularly test our products on every new Tesla model to ensure a perfect, seamless fit. However, Tesla occasionally updates or modifies their factory parts without any prior notice.

If you experience any fitment issues, please contact us immediately. We will help you verify your vehicle's build year/version and provide a quick solution (such as an exchange or return)!

Yeslak Warranty Policy

We stand behind every product we sell. Here's everything you need to know about what's covered, for how long, and how to make a claim.

Our warranty coverage at a glance

Standard accessories — limited lifetime warranty

Our limited lifetime warranty covers more than 900 of our 1000+ accessories. If a product description or warranty tab specifies different terms, those apply instead. Electronic and carbon fiber products are not covered under this policy (see their dedicated sections below).

Within the first 60 days

If your product arrives defective or stops working within the first 60 days, we'll send a free replacement. In cases where return shipping is impractical, we may ask you to discard the original item rather than ship it back.

After 60 days

If an issue arises after the initial 60-day period, here's what to do:

1. Reach out to our support team with your order details.
2. Submit clear photos or a short video showing the issue.
3. We'll review and confirm whether a repair or replacement is the right solution.
4. If we verify a manufacturing defect, we'll cover the replacement and shipping at no cost to you.
5. You may be asked to return the defective item at your own expense for our review.
6. If a replacement is needed but the issue falls outside warranty coverage, material and shipping costs may apply.

Carbon fiber parts — 1-year warranty

Our genuine carbon fiber parts are finished with three layers of clear coat for UV protection. Over time, prolonged sun exposure and regular washing can degrade this coating, which is why carbon fiber parts carry a 1-year warranty rather than lifetime coverage.

Please note: Slight yellowing when a vehicle is parked in direct sunlight is a normal characteristic of carbon fiber — not a defect. Yellowing or peeling of the top coat due to UV exposure is not covered under this warranty.

A note on carbon fiber appearance: Real molded carbon fiber contains thousands of microscopic strands. Variation in the twill pattern direction — especially at corners — is a natural result of the manufacturing process, not a manufacturing defect.

How to extend the life of your carbon fiber parts

• Apply 303 Protectant or a quality ceramic coating to boost UV resistance.
• Wrap exterior carbon fiber parts with clear paint protection film to prevent pitting and scratches over time.
• Park in a garage or shaded area when possible.

Plastic accessories — 6-month warranty

Uncoated and clear-coated plastic parts — including spoilers, diffusers, turn signal covers, and similar horizontally mounted pieces — are susceptible to UV oxidation and surface degradation with prolonged sun exposure. Both ABS plastic and carbon-look hydro-dipped parts share this sensitivity.

For this reason, plastic accessories carry a 6-month warranty. Using a UV protectant and limiting direct sun exposure will significantly extend the life of these parts.

Electronic accessories — 1-year warranty

All standard electronic accessories are covered by a minimum 1-year warranty.

LED lights purchased from Yeslak are backed by our lifetime warranty. If an LED fails at any point, contact us and we'll send a replacement — no questions asked, at no extra cost.

What's not covered

Our warranty covers manufacturing defects. The following are not considered defects and fall outside warranty coverage:

• Wear and tear — Normal aging, minor scratches, scuffs, and natural fading from regular use.
• Physical damage — Damage from dropping, crushing, or other personal mishandling.
• Incorrect installation — Issues arising from improper installation or not following the provided instructions.
• Misuse or abuse — Overloading, using the product for unintended purposes, or deliberate neglect.
• Chemical exposure — Damage from bleach, strong alcohol, or other harsh chemicals.
• Environmental factors — Extreme heat, cold, humidity, or prolonged direct sunlight without UV protection.

Following the care guidelines provided with each product is the best way to keep your accessories in great shape and maintain warranty eligibility.

Why shop with Yeslak

Most competitors offer 30–60 days of warranty coverage — or none at all. We offer a limited lifetime warranty on over 900 accessories, backed by multiple warehouses in the USA, Europe, and Australia so replacements reach you quickly wherever you are.

If your item is damaged during shipping, we ship a replacement immediately — no waiting for a claim to resolve. Your satisfaction comes first.

How to make a claim?

1. Contact our support team via email or live chat with your order number.
2. For claims after 60 days, include clear photos or a short video of the issue.
3. We'll confirm next steps — whether that's a return, a repair, or a direct replacement.

Important: Please do not ship any item back until you have received a return authorization from our team. We're unable to process returns without one.

Get in touch

Email: support@yeslak.com Live chat: Available on our website

We're here to help and committed to making your experience with Yeslak as smooth as possible.

COLLABORATIONS & AFFILIATE

You are an influencer and look for collabs? 

We love collabs. Please send us an email with your social media details ( we will get back to you ASAP )

Please find your interested program pages below: 

• Influencer Program
• Affiliate Program
• Refer a Friend
• Become a Dealer
  
  
  
  Questions not answered above?
  Please don't hesitate to contact us at support@yeslak.com for any questions, suggestions, or collabs.