Versand

Shipping Policy

We ship worldwide from multiple warehouses — including the United States, Australia, Germany, Italy, France, Hong Kong, and mainland China — so your order reaches you as quickly as possible.

All orders are processed within 24–48 hours. Production of oversized items and other custom products will take about 7-10 days. All applicable customs duties and tariff fees are covered by us — no surprise charges at delivery.

Shipping destinations

We currently ship worldwide: Can't ship to your address?

Shipping costs

United States

Order value	Shipping cost
Over $59	Free
Under $59	Flat rate $7.90

Excluded from free shipping: Guam, Hawaii, Alaska, Marshall Islands, Palau, Puerto Rico.

An additional shipping fee applies to Hawaii, Alaska, and Puerto Rico due to shipping channel limitations. Prepaid customs duties are not included in this fee.

Please note: P.O. Box, APO, and FPO addresses cannot be delivered to. Please provide a deliverable address at checkout.

Oversized items will not apply for $59 free shipping policy, due to the shipping restrictions, the final shipping freight will be shown at checkout page.

European Countries

Free standard shipping on orders of 59 Euros or more

Canada

Shipping rates calculated at checkout based on weight and destination.

Japan & South Korea

Free standard shipping on orders of $59 USD or more.

All other countries

Exact shipping rates are shown at checkout based on your location and package weight.

Estimated delivery times

Delivery times below are estimates and exclude public holidays, customs delays, severe weather, strikes, or other force majeure events.

Kindly Note for Oversized Items: To provide you with the best quality, oversized items require 7-10 days for customization. Due to airline size restrictions, these items will be shipped via sea freight, with an estimated delivery time (ETA) of 28-35 days. You can easily identify these items by the special notice displayed right under the product title.

Region	Ships from Local warehouse	Ships from Overseas / backup warehouse	Overseas tracking update starts*
United States	2–5 business days	8–15 business days	5–10 days
European countries	2–5 business days	10–15 business days	5–10 days
United Kingdom	2–5 business days	5–10 business days	3-7 days
Australia	2–5 business days	6–12 business days	5–8 days
Canada	—	7–15 business days	5–8 days
Japan & South Korea	—	3–7 business days	1-2 days
Rest of Asian Countries	—	3–7 business days	1-2 days
Rest of world	Contact us	Contact us	Contact us

*Overseas tracking update starts: this applies only to orders shipped from our overseas / backup warehouse. It's how long it typically takes for your tracking number to show its first movement after shipment — it's normal for tracking to show "Information Received" or "Not Found" during this window, your package is already on its way. Once your package clears customs and is scanned by your local carrier, tracking updates resume automatically, and you'll be able to follow it right through to delivery.

*Orders shipped from your local warehouse don't experience this delay and typically show tracking movement within 1–2 days. Learn why here.

How it works: Your order ships from the warehouse nearest to you with available stock. If your local warehouse is out of stock, we fulfill from our nearest overseas location. Delivery estimates are shown on the product page when local stock is available. To get your items to you faster, orders may ship in separate packages.

Tracking your order

Once your order ships, you'll receive a shipping confirmation email with a tracking link. Allow 1–2 business days for tracking to update after you receive this email — your package is already on its way.

Other ways to track:

Shipping confirmation email — click the tracking link included in your email.
AI chatbot — visit our homepage, open the chatbot and login, and type "Where is my order?" or find the 'Help with order' then click "Track"
Download the 'SHOP' App, and once your order ships, you can monitor it's status through mobile App.
Track My Order page — visit the dedicated tracking page on our website.

If none of these resolve your question, open Live Chat on our homepage and our team will look into it immediately.

My order shows no update

Why does my tracking say "Information Received" or show no updates?

This is a normal part of international shipping — it doesn't mean anything has gone wrong with your order.

When your order ships from our international warehouse, tracking is created immediately, but the carrier's system won't show live movement again until the package completes its international leg — crossing the ocean and clearing customs — and is handed off to the local delivery carrier in your country. During this window, your tracking page may show "Information Received" or "Not Found," even though your package is actively moving.

Typical timelines by region (from shipment to first tracking update, and then to delivery):

| Region | Tracking update window | Delivery after update |
| EU countries | 5–10 days | within 1 week |
| United States | 5–10 days | within 1 week |
| United Kingdom | 3–7 days | 1–2 days |
| Canada / Australia | 5–8 days | 3–4 days |

Once your package clears customs and is scanned by your local carrier, tracking
updates resume automatically, and you'll be able to follow it right through to delivery.

What should I do if it's been longer than the window above?
We track every order daily. If your tracking hasn't updated after the timeframes listed above, please feel free to contact our support team at support@yeslak.com, and we'll be happy to look into it for you!

Why did I only receive part of my order?

A: Please don't worry! To ensure your items arrive in perfect condition and reach you as quickly as possible, we sometimes ship orders in multiple packages. This usually happens because items are stocked in different warehouses, or require special packaging due to their size. The rest of your order is already on its way and will be with you very soon!

How do I track the rest of my order?

The moment your next package ships out, we will automatically send a fresh shipping confirmation email straight to your inbox with all the tracking details.
You can easily track your package by clicking the link in that email, or track your order status anytime by login to our website!

Shipping Delay — My Order Hasn't Shipped Yet

We know waiting for your order can be frustrating, so here's a clear breakdown of our shipping timelines and the most common reasons for delays.

Standard processing time: For most products, our typical processing time is 2–3 business days before shipping (excluding weekends and public holidays).

If your order is taking a bit longer than that, it's likely due to one of the situations below — please check which one applies to your order:

1. Customized Products 🎨

These items are made to order, so they typically take about 5–7 business days to be crafted before they even reach our warehouse for shipping.

2. Oversized Items 📦

If your product is marked as an "oversized item" under the product title, please note that due to airline dimensional restrictions, these items can only be shipped via sea freight, which typically takes about 28–35 days depending on your location.

During sea transit, the tracking status will initially show only a waybill number, before the shipment clears customs and is collected by the local forwarder. If you'd like a general update on your shipment's location during this stage, feel free to contact us. Once the shipment is collected by your local forwarder, full tracking will become available.

3. Temporarily Out of Stock 📋

Occasionally, our best-selling products may run low in stock. In most cases, a quick restock takes about 3–5 business days.

However, if your order was placed more than 5 business days ago and still hasn't shipped, it's likely because we're transferring new stock directly to your local warehouse to speed up delivery for you. While this stock is in transit and clearing customs, the process may take 2–4 weeks, and we'll fulfill your order the moment the stock arrives.

If this situation applies to your order, our team will always reach out proactively to keep you updated — so you're never left wondering.

Still need help?
If your order doesn't match any of the situations above and it's been longer than expected without an update, please don't worry — simply submit a ticket, and our team will personally look into it and get back to you as soon as possible.

Please rest assured that your order is actively being tracked in our system, and we're doing everything we can to get it to you quickly.

Carriers

U.S. orders ship via USPS or UPS. Orders fulfilled from local warehouses outside the U.S. ship with the regional carrier for that location. Carrier details are available once your order is shipped. If your order ships in multiple packages, different carriers may be used.

Duties & taxes

All duties and tariff fees are covered by Yeslak. You will not be charged anything extra at delivery. If any unexpected import duty or tax notice is issued for your order, contact our support team immediately and we'll resolve it for you.

Missing or lost packages

Tracking shows "delivered" but you can't find your package?

Check with neighbors and household members.
Look around all delivery spots (porch, mailbox, building reception).
Check for a notice of attempted delivery.
Contact the carrier directly using the tracking number from your confirmation email.
Contact us — we'll do everything we can to help.

Yeslak is not responsible for packages lost or stolen after the carrier has confirmed delivery. Please contact the carrier as the first point of contact in these cases.

Damaged package or defective items

If your item arrives damaged or defective, email us within 7 days of delivery with:

1. A clear photo of the item, showing the damaged area(s)
2. A clear photo or video showing the damage and the outer packaging
3. Please keep the original box and packaging materials for now — the carrier may occasionally request to inspect them as part of our internal claims process (this won't delay your resolution)
Our team will review your case and get back to you within 1 business day with a solution.

Please note: since carriers require damage claims to be filed within 7 days of delivery, it really helps if you can send these details as soon as you're able — but rest assured, we'll take care of getting you a resolution regardless of how the carrier claim itself proceeds.

General notes

Delivery estimates do not include public holidays in the destination country. For local holiday schedules, refer to your government's official website.
Delays may occur during peak seasons and major holidays due to higher carrier and customs volumes.