At Yeslak, we value your satisfaction with our products and aim to provide a seamless return and refund process. Please read our policy carefully to understand your options and responsibilities.
30-Day Return Window
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you can initiate a return within this period.
Return Eligibility
- Orders exceed 1 months do not accept return or exchange of goods
- Orders only accept return or exchange of goods within 30 days;
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags or labels, and in its original packaging. You'll also need to provide a receipt or proof of purchase.
Return Process
- If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 5 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
- Start a return by visiting your account at https://www.yeslak.com/account.
Return Shipping
If your item arrives damaged or defective, please email us a clear picture or video of the damaged item with your order number within 5 days of delivery. Upon receipt of your information, it will take us 3 business days to file a claim with the carrier, and we will arrange a new replacement or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
REFUND( if Applicable)
Once your return is received and inspected by our warehouse, we will initiate your refund within 7 business days, provided the items meet our return policy.
For returns due to non-quality issues, customers are responsible for the return shipping cost. No additional restocking fees will be applied.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
You can exchange it for a new one if the product you received has any quality problems or damage in 30 days. Please take a photo to show our support staff the problems. We will give a response in time and solve your problem. The returned product must be unused and in the original packaging. Upon receiving the returned item, we may send a new one or refund.
Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at support@yeslak.com or use the Live Chat. Items sent back to us without first requesting a return will not be accepted.
